How to Get Support
If you need assistance, have questions about our services, or encounter any issues, our support team is ready to help. Please reach out to us via email:
Email Support
Information to Include in Your Request
To help us resolve your issue as quickly as possible, please include the following information in your email:
- Your account username or email address associated with UptimeTower.
- A clear and detailed description of the issue or question.
- If applicable, any specific URLs, monitor names, or error messages you are seeing.
- Steps you have already taken to try to resolve the issue.
- Screenshots or screen recordings can be very helpful if the issue is visual.
Expected Response Time
Our support team aims to respond to all inquiries within 24-48 business hours. For urgent issues, please indicate this in your email subject line, and we will do our best to prioritize your request.