1. Overview
AIFIVE LLC ("AIFIVE", "we", "our", or "us"), operating under the brand name UptimeTower, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website monitoring services, visit our website, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this policy.
2.1 Information You Provide to Us
When you sign up for UptimeTower, we collect the following information:
- Account Information: Email address, name, and password
- Billing Information: Payment details when you subscribe to a paid plan
- Website Details: URLs of websites you want to monitor
- Contact Information: Email addresses or phone numbers for alerts
2.2 Automatically Collected Information
Our service automatically collects technical information to provide our monitoring features:
- Log Data: IP addresses, browser types, access times, and pages visited
- Device Information: Operating system, device type, and browser version
- Cookies: Small data files stored on your device to remember preferences
- Monitored Data: Response times, uptime/downtime statistics, and error codes from websites you monitor
3. How We Use Your Information
We use your information for the following specific purposes:
- Service Delivery: To monitor your websites and notify you of downtime or performance issues
- Account Management: To create and manage your account, process payments, and provide customer support
- Service Improvement: To analyze usage patterns and optimize our monitoring infrastructure
- Communications: To send important alerts, service updates, and billing information
- Security: To protect against unauthorized access and maintain data security
We only use your website monitoring data to provide our services to you. We do not sell or rent this data to third parties.
4. Data Sharing and Disclosure
We share your information in limited circumstances:
- Service Providers: We work with trusted third parties to help provide our services (payment processors, hosting providers, and email delivery services)
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation
- Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
- With Your Consent: We may share information when you explicitly authorize us to do so
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Your Rights and Choices
You have several rights regarding your personal information:
- Access and Update: You can review and change your personal information in your account settings
- Data Deletion: You can request deletion of your account and associated data
- Marketing Communications: You can opt out of marketing emails by using the unsubscribe link
- Cookies: Most browsers allow you to control cookies through their settings
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- All data transmitted between your browser and our service is encrypted using TLS
- We maintain secure systems with restricted access to personal information
- Regular security assessments and updates to our infrastructure
- Employee training on data protection and security practices
While we take steps to protect your information, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will:
- Post the updated policy on this page with a new effective date
- Notify you via email or through a notice on our website
- Obtain your consent when required by applicable law
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Legal Entity: AIFIVE LLC
Email:
Address: 46A Beshquvur Street, Alisher Navoiy neighborhood, Jizzakh city, Jizzakh region, Republic of Uzbekistan
Attention: Data Protection Officer
We will respond to all legitimate requests within 30 days.